Privacy Policy
Last updated: August 2026
Therco Serck Ltd respects your privacy and is committed to protecting your personal information.
This privacy policy explains what personal information we collect, how and why we use it, who we may share it with, how long we keep it, and the rights you have in relation to your information.
It applies when you visit our website, contact us, make an enquiry, do business with us, or otherwise interact with Therco Serck.
1. Who we are
Therco Serck Ltd is the data controller responsible for the personal information covered by this policy.
Therco Serck Ltd
Ergo Park
Sheffield
S20 7JP
United Kingdom
Telephone: +44 (0)114 251 0339
Email: info@ThercoSerck.com
If you have any questions about this policy or how we use your personal information, please contact us using the details above.
2. The information we collect
The personal information we collect depends on how you interact with us. It may include:
Identity information, such as your name, job title and the organisation you work for.
Contact information, such as your email address, telephone number and business address.
Enquiry and correspondence information, including information you provide when contacting us, requesting information, discussing a project or communicating with our team.
Business relationship information, including information relating to customers, prospective customers, suppliers, partners and other professional contacts.
Technical information, such as your IP address, browser type, device information, operating system and information about how you use our website.
Marketing information, including your communication preferences and information about your interactions with communications we send.
We do not intentionally collect special category personal data through our website and ask that you do not provide this information unless it is necessary.
3. How we collect your information
We may collect personal information directly from you when you:
- contact us through our website;
- email, telephone or correspond with us;
- enquire about our products or services;
- become a customer, supplier or business partner;
- visit our premises;
- attend an event or meet members of our team;
- apply for a role or otherwise contact us about employment opportunities; or
- choose to receive communications from us.
We may also receive business contact information from publicly available sources, professional networks, customers, suppliers, partners and other legitimate business sources.
When you use our website, certain technical information may be collected automatically through cookies, server logs and similar technologies.
4. How we use your information
We only use personal information where we have a lawful basis for doing so.
We may use your information to:
Respond to enquiries and requests.
This includes answering questions, discussing potential projects and providing information about our products, services and capabilities.
Provide our products and services.
Where you are a customer or business contact, we may process information where necessary to enter into or perform a contract.
Manage business relationships.
We use information to communicate with customers, suppliers, partners and other professional contacts and to maintain appropriate business records.
Operate and improve our website.
We may use technical and usage information to maintain website security, understand how the site is used and improve its performance and content.
Protect our business and systems.
We may process information where necessary for IT security, fraud prevention, business continuity and the protection of our legal rights.
Meet legal and regulatory requirements.
We may retain or disclose information where required by law, regulation or a competent authority.
Communicate relevant information about Therco Serck.
Where permitted by law, we may contact existing or prospective business contacts about relevant products, capabilities, projects, events or company news.
Our lawful bases may include performance of a contract, compliance with a legal obligation, our legitimate business interests and, where required, your consent.
Where we rely on legitimate interests, we consider whether our interests are proportionate and whether your rights and interests override them.
5. Marketing communications
We may occasionally send relevant business communications to customers, prospective customers and other professional contacts where permitted by law.
Where consent is required, we will ask for it.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided in a communication or by contacting us at info@ThercoSerck.com.
Opting out of marketing communications will not prevent us from contacting you where necessary in connection with an existing business relationship, contract, enquiry or legal obligation.
6. Cookies and website analytics
Our website may use cookies and similar technologies to operate correctly, understand how visitors use the site and improve its performance.
Some cookies are essential for the website to function. Others, such as analytics or marketing cookies, may require your consent.
Where required, you can manage your preferences through the cookie controls provided on our website.
For further information about the cookies used on this website, please refer to our Cookie Policy.
7. Who we share information with
We do not sell your personal information.
Where necessary, we may share information with trusted third parties including:
- IT, hosting and website service providers;
- professional advisers, including accountants, auditors, insurers and legal advisers;
- suppliers and contractors involved in delivering our products and services;
- business partners and representatives where necessary for a particular project or enquiry;
- government, regulatory, tax or law enforcement authorities where required by law; and
- parties involved in a merger, acquisition, restructuring or sale of all or part of our business.
Where third parties process personal information on our behalf, we expect them to protect that information appropriately and use it only for the agreed purposes.
8. International transfers
Therco Serck operates internationally and works with customers, suppliers, partners and service providers across global markets.
This means personal information may, where necessary, be processed or accessed outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that it receives an adequate level of protection in accordance with applicable UK data protection law.
You can contact us if you would like further information about the safeguards used for international transfers relevant to your personal information.
9. How we protect your information
We use appropriate technical and organisational measures designed to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is restricted to employees, contractors and other parties who have a legitimate business need to access it.
We also maintain procedures for responding to suspected personal data breaches and will notify affected individuals and the relevant regulator where we are legally required to do so.
10. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, regulatory, tax, accounting and reporting requirements.
The appropriate retention period depends on factors including the nature of the information, why we hold it, our relationship with you and any applicable legal requirements.
Where information is no longer required, we will securely delete or anonymise it.
11. Your rights
Depending on the circumstances, UK data protection law gives you rights relating to your personal information.
These may include the right to:
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- request deletion of your personal information in certain circumstances;
- ask us to restrict how your information is used;
- object to certain types of processing, including direct marketing;
- request transfer of certain information to you or another organisation;
- withdraw consent where we rely on consent to process your information; and
- complain about how your personal information has been handled.
These rights are not absolute and may depend on the circumstances and the lawful basis on which we process your information.
To exercise any of these rights, please contact us at info@ThercoSerck.com.
We may need to ask for information to verify your identity before responding to a request.
12. Complaints
If you have concerns about how we use your personal information, we would encourage you to contact us first so that we can investigate and respond.
You also have the right to make a complaint to the Information Commissioner’s Office, the UK regulator for data protection.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Further information is available from the Information Commissioner’s Office.
13. Third-party websites
Our website may contain links to websites operated by third parties.
We do not control those websites or how they collect and use personal information. If you follow a link to another website, we recommend reviewing its privacy information separately.
14. Changes to this policy
We may update this privacy policy from time to time to reflect changes to our business, website, technology or legal requirements.
The latest version will always be published on this page, together with the date it was last updated.